Quality Management Systems
Elita Gıda uses effective traceability, measuring and continuous improvement as a base by prioritizing the customer satisfaction. We strive for providing “Sustainable Quality and Food Safety” to our customers and the next generations, while ensuring that we are fully in accordance with ISO 10002 Customer Satisfaction System, ISO 9001 Quality Management System and FSSC 22000 Food Safety System.
We have a strict controlling procedure for every stage of whole supply chain, including from planting the seeds to the table of consumer. This procedure is in line with the laws we have to obey and our commitments. Elita Quality Management laboratory delivers quality and reliable services to the customers and even it acts as the referee laboratory in the region, thanks to its high tech infrastructure and experienced staff.
MANAGEMENT SYSTEMS POLICY
Our vegetable oil products are aimed towards meeting the demands, expectations and needs of our customers efficiently. Therefore we guarantee that:
• We choose our raw materials carefully from trusted and high-quality sources. We eliminate all possible risks with our high technology production line, labotary equipments, infrastructure and working environment. Thus, we produce healthy, maximum-quality products that cpmply with regulations and our commitments.
• We supply the required adequate sources. We always encourage the participation and keep the team spirit.
• We always continually improve the efficiency of our processes; maintain our success and effectiveness of our management systems.
• We promise to present our products in most economical way and always on-time.
CUSTOMER SATISFACTION MANAGEMENT SYSTEM POLICY
As Elita Gıda San. ve Tic. A.Ş., we believe that customer satisfaction is the focus point of all our operations.
Elita Gıda principally solves any requests or complaints of its customers in a satisfactory way, objectively, unbiased, visibly, customer-focused and on time.
We guarantee that our complaint handling process is in compliance with regulations, accesible, traceable, responsive, free of charges for all our customers and it’s continually improved.
As Elita Gıda San. ve Tic. A.Ş., we continue to work within an integrated management system.
We have the quality certificates listed below for our products in the oil group.
- ISO 9000 QUALITY MANAGEMENT SYSTEM CERTIFICATE
- ISO 22000 FOOD SAFETY MANAGEMENT SYSTEM CERTIFICATE
- FSSC 22000 FOOD SAFETY SYSTEM CERTIFICATE
- ISO 27001 INFORMATION SECURITY MANAGEMENT SYSTEM CERTIFICATE
- KOSHER CERTIFICATE
- HALAL CERTIFICATE
- TSE CERTIFICATES OF CONFORMITY TO TURKISH STANDARDS (TS 886, TS 888)
- TSE ISO 10002 CUSTOMER SATISFACTION MANAGEMENT SYSTEM CERTIFICATE
- OHSAS 18001 OCCUPATIONAL HEALTH AND SAFETY SYSTEM CERTIFICATE
- ISO 14001 ENVIRONMENTAL MANAGEMENT SYSTEM CERTIFICATE